Overview

At Dr Sohil Makwana, all products are carefully inspected and securely packaged before dispatch. All orders are fulfilled and managed by The Viral Doctor Entertainment.

As we deal in books, including author-signed copies, all sales are considered final.

No Return & No Refund Policy

We maintain a strict no return and no refund policy.

• Books (including signed copies) are non-returnable
• Once sold, items cannot be returned or exchanged
• We do not offer refunds for:
  • Change of mind
  • Incorrect selection by the customer
  • Delivery delays caused by courier services

Exceptions (Damaged or Incorrect Orders)

We only provide support in the following cases:

• You receive a damaged product
• You receive the wrong item

To request assistance:

• Contact us within 48 hours of delivery
• Provide:
  • Order number
  • Clear photos or an unboxing video as proof

If approved:

• A replacement of the same product will be provided (subject to availability)
• No refunds will be issued under any circumstances

Order Cancellation

• Orders once placed cannot be cancelled or modified
• Please review your order carefully before completing payment

Shipping Policy

We aim to process and deliver your order as smoothly as possible.

• Orders are typically dispatched within 1–2 business days after successful payment
• Once shipped, a tracking ID will be shared (where available) so you can follow your order

Estimated delivery time is within 5–15 business days, depending on your location.

While we work with reliable courier partners, delivery timelines may occasionally vary due to factors beyond our control (such as logistics delays or regional conditions). We appreciate your understanding in such situations.

Shipping Charges

• Any applicable shipping charges will be clearly displayed at checkout

If you experience any unusual delays or issues with your delivery, feel free to contact us and we’ll be happy to assist.

Contact Us

For any issues related to your order, contact:
support@drsohilmakwana.com

Final Note

By placing an order on our website, you acknowledge and agree to this No Return, No Refund & Shipping Policy.